Covid-19 Update
FAQ'S
COVID-19 update
FAQ'S
COVID-19 GOV.IE
If you’re concerned about recent developments of the Covid-19 situation, you can check the latest government advice on how to take care of yourself and your loved ones during this unsettling time. https://www.gov.ie/en/campaigns/c36c85-covid-19-coronavirus/
AFTERSALES
Q. My car needs essential work. Where can I book in?
Our Retailers Service departments remain open during the current restrictions and have adopted stict hygeine measures to protect their customers. Vehicle servicing and maintenance is deemed an essential service by the Government and the 5km travel restriction does not apply in respect of vehicle servicing and maintenance.
Should you wish to have your SEAT Serviced you can do so by booking online with your local retailer here: https://service.seat.ie/
Q. Work on my vehicle is due; am I allowed to visit the Retailer or should I delay my booking?
Our Retailers Service departments remain open during the current restrictions and have adopted stict hygeine measures to protect their customers. Vehicle servicing and maintenance is deemed an essential service by the Government and the 5km travel restriction does not apply in respect of vehicle servicing and maintenance.
Should you wish to have your SEAT Serviced you can do so by booking online with your local retailer here: https://service.seat.ie/
Q. My car has a warning light showing – should I go to my usual Retailer?
If you have a red warning light or you are worried about safety, please stop using the vehicle immediately and contact your Roadside Assistance provider. Please check your handbook for details of what the fault light is indicating, and contact your local Retailer. Always contact your local Retailer before any visit to ensure they are fully prepared for your visit.
Q. Is COVID-19 going to delay work being completed on my vehicle?
Please contact your local Retailer and they will be able to assist you with availbility and lead times for essential repair, service or maintenance of your SEAT.
Q. Are there any delays to parts deliveries?
Parts supply to our Retailers has been maintained so far, but if you’re concerned, please contact your Retailer and they’ll be able to let you know if there’s a problem. If your local Retailer is closed, please contact our Customer Services team - details are available on our Contact us page.
Q. Which Retailers are closing and when is this happening?
All of our Retailers Service departments remain open in line with government guidelines for Level 5 COVID-19 restrictions.
Please contact your local Retailer to check their availability or you can contact our Customer Service team and their details can be located on our website on the Contact us page.
FINANCE
Q. Can I get help with my VWFS finance payments or take a payment holiday?
We know these are worrying times and we are here to support our customers. Please visit the VWFS website for any queries about your current finance contract and the impact of the COVID-19 situation on your re-payments: www.vwfs.ie
Q. My car is due a service as part of my PCP contract. What should I do?
All service plans retailed as part of your PCP contract or sold separately as retail purchases will be honoured by SEAT Ireland. Owners should be assured that if the servicing falls outside the contracted mileage or time limit during this period of reduced availability of the Network, your maintenance service plan will not be affected. Please wait to schedule maintenance once the government have lifted all restrictions under COVID-19.
HEALTH AND SAFETY
Q. What measures are Retailers taking to limit the spread of the virus and ensure the health of their customers and staff?
We appreciate your concern but please be assured our Retailers are following government advice on protecting our customers, colleagues and communities. Our Retailers are complying with the latest government advice on COVID-19 and in accordance to the latest actions put in place by the Government.
All our Retailers remain open for Service, Maintenance & Repair. Please contact your local Retailer to find out more. Their contact details can be located here: https://www.seat.ie/car-dealers-locator.html
If you have a particular concern, please contact us here.
Q. I need to take my vehicle in for diagnosis but I'm concerned about face to face contact.
All of our Retailers are observing the government's advice on self-isolation and social distancing due to the move to level 5 restrictions. Our Retailers taking Sales queries via telephone or online.
Our SEAT Authorised Service departments remain open during the current Level 5 restrictions and have adopted stringent hygiene measures to ensure the protection of our loyal customers. At SEAT, the safety of our customers is of the utmost importance thats why we are offering a free Sanitisation Deep Clean with any service booking in an authorised SEAT Retailer You can book your service online at www.seatservice.ie
Q. Are you considering the impact on essential service providers who need to keep their vehicles running?
Yes we are. Our Retailers remain open for essential maintenance and repairs and are doing all we can to support our customers.
SALES/DELIVERIES
Q. Is COVID-19 going to delay my new vehicle delivery?
Please be assured we are working with our factory teams to identify an impact on orders, so your Retailer can let you know what’s happening with your individual vehicle or if you have any questions in relation to an order, please don’t hesitate to contact your local Retailer who will endeavour to keep you up to date as much as possible.
Q. Can I order a new vehicle at the moment?
Yes, many of our Retailers are still taking orders and would love to hear from you by email or phone. And of course you can still browse our full model range and configure your new vehicle here.
WARRANTIES
Q. If the work is not done during warranty because my Retailer can’t fit it in what happens?
Any issues that would normally be covered by your warranty will still be covered provided you have reported the fault to your Retailer within the warranty period. If your Retailer is closed due to COVID-19 and so you cannot report the fault, please contact the Customer Services Centre here writing 'WARRANTY CLAIM' and your REGISTRATION NUMBER in your message: they will record your notification and give you a reference number which can be passed to your repairing Retailer when they reopen to accept bookings. However, please note, existing warranty periods will not be extended.
Q. I am due to have my vehicle serviced but am self-isolating. If I miss my scheduled service does this invalidate my warranty?
Thank you for letting us know and protecting the community and our colleagues. A late service does not automatically invalidate your car's warranty but it's important you contact your Retailer to discuss options. In some cases, they might be able to arrange delivery and collection.
